Privacy Policy for Long Life Care

Introduction: Welcome to Long Life Care. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website and products, including the Long Life Care smartwatch.

1. Information We Collect:

  • Personal Information: When you create an account, purchase our products, or contact us for support, we may collect personal information such as your name, email address, phone number, and address.
  • Health Data: Our smartwatch collects health-related data such as heart rate, SpO2 levels, sleep patterns, and steps. This information is used to provide you with health insights and to alert designated contacts in case of emergencies.
  • Device Information: We collect information about your device, including model number, operating system, and other technical details.
  • Usage Data: We collect data on how you use our products and website, including interactions with features and services.

2. How We Use Your Information:

  • To Provide Services: We use your information to operate, maintain, and provide the features and functionality of our products and services.
  • Health Insights: We use health data to provide insights and alerts regarding your well-being.
  • Customer Support: We use your information to respond to your inquiries and provide customer support.
  • Improvements: We use usage data to understand how our services are used and to improve them.

3. Sharing Your Information:

  •  With Consent: We may share your information with third parties when we have your explicit consent to do so.
  • Service Providers: We may share your information with service providers who perform services on our behalf, such as hosting, data analysis, and customer service.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights, property, or safety of Long Life Care, our users, or others.

4. Data Security:

We implement various security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Accuracy of Health Data:

The Long Life Care smartwatch is not a medical device. It provides general health-related information that should not be relied upon for medical decisions. Do not make significant health decisions based on the data from this device. Always consult with your healthcare provider or Long Life Care recommended doctors or professionals before taking any action based on the information provided by the smartwatch.

6. Data Retention:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Rights:

You have the right to access, correct, or delete your personal information. You may also object to or restrict certain types of processing of your personal information. To exercise these rights, please contact us at support@longlife.lk.

8. Changes to this Privacy Policy:

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes

9. Contact Us:

If you have any questions about this Privacy Policy, please contact us at:

  •  Email: support@longlife.lk
  • Phone: +94 777 920 359
  • Address: Long Life Care (Pvt) Ltd, 551A, Kasthuriyar Road, Jaffna

By using our website and products, you consent to the terms of this Privacy Policy.

10. Governing Law:

This Privacy Policy is governed by the laws of Sri Lanka. Any disputes arising from or related to the use of our services shall be subject to the jurisdiction of the courts of Sri Lanka.

11. Children’s Privacy:

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected the personal information of a child under 13 without verification of parental consent, we will take steps to delete such information.

12. Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.